Shipping & Delivery Policy

At AONE GOGGLES, we aim to process and deliver your orders as quickly and safely as possible.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Our standard processing time is:

1–3 business days

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may occasionally be longer during:

  • Sales and promotional periods
  • Product launches
  • Festivals and public holidays
  • High-volume order periods
  • Unforeseen operational circumstances

2. Delivery Time

After dispatch, estimated delivery generally takes:

3–7 business days

Delivery times may vary depending on the delivery location and courier service.

Remote or difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

We may offer free shipping on selected products, orders, locations, or promotional campaigns.

4. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information provided by the courier to check the status of your shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Correct contact number

AONE GOGGLES is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information supplied by the customer.

6. Delivery Attempts

Courier partners may make multiple delivery attempts according to their delivery procedures.

If the customer is unavailable, the courier may contact the customer or attempt delivery again.

If an order is returned to us because the customer was unavailable, refused delivery, or provided an incorrect address, additional shipping charges may apply for re-shipment where permitted.

7. Delayed Deliveries

Although we work with our logistics partners to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Delays may occur because of:

  • Weather
  • Traffic or transportation issues
  • Courier operational delays
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Incorrect address information
  • Regional service disruptions
  • Other circumstances outside our reasonable control

8. Damaged Packages

If your package appears visibly damaged at the time of delivery, please contact us as soon as possible.

We recommend taking photographs or videos of:

  • The outer packaging
  • Shipping label
  • Damaged packaging
  • Product condition
  • Any visible damage

This may be required to assist with a claim or replacement request.

9. Missing or Incorrect Items

If you receive:

  • A missing product
  • An incorrect product
  • A damaged product
  • An incomplete order

please contact our customer support team promptly after delivery.

Please include your order number and relevant photographs/videos so that we can investigate the issue.

10. International Shipping

Unless specifically stated on our website, AONE GOGGLES currently focuses on domestic deliveries within India.

If international shipping becomes available, additional shipping costs, customs duties, taxes, and import charges may apply.

11. Contact Us

For shipping-related questions, please contact:

AONE GOGGLES
Email: aonegoggles@gmail.com
Phone: 111
Address: Surat, Gujarat

Please include your order number whenever contacting us about an existing order.